Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.

We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits:

Competitive salary
Company Sponsored Health, Dental, and Vision Insurance plans
Company Paid Long Term Disability, Short Term Disability and Life Insurance
Employee Assistance Program
Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
A generous Paid Time Off and Holiday package
Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

System Administrator, Level 2

Fort Meade, MD

Full Time

System Administration

Mid Level

What You Will Do:

Join Independent Software as a System Administrator, where you will provide critical support for the implementation, troubleshooting, and maintenance of IT systems that underpin mission success. You will manage IT infrastructure and related processes, ensuring smooth daily operations and effective problem resolution across a variety of platforms including client/server, storage, network, and mobile devices. If you are committed to optimizing system reliability and supporting users with prompt and skilled assistance, this role is for you.

As a System Administrator at Independent Software, you will be responsible for managing and supporting IT system infrastructure and day-to-day operations. You will provide Tier 1 (Help Desk) through Tier 3 (Escalation) problem identification, diagnosis, and resolution. Your work will include monitoring system performance, supporting account management, applying security patches, and maintaining system compliance. You will configure and manage UNIX, Linux, and Windows operating systems, troubleshoot issues, and implement enhancements to improve reliability and performance. You will also communicate and coordinate with Information System Security Officers (ISSO) and Information System Owners (ISO) as part of the change and configuration management process, supporting security authorization and compliance efforts.

Key Responsibilities:

Provide in-depth experience troubleshooting IT systems
Manage daily configuration and operation of IT systems
Provide Tier 1 (Help Desk), Tier 2 (Escalation), and Tier 3 problem identification, diagnosis, and resolution
Deliver detailed analysis and feedback for escalated tickets to agency management and internal customers
Support dispatch system and hardware problem resolution processes and remain involved until resolution
Configure and manage UNIX, Linux, and Windows operating systems; install/load OS software; troubleshoot and maintain system integrity; configure network components
Implement operating system enhancements to improve reliability and performance
Communicate and coordinate with ISSO and ISO regarding system changes in accordance with Change and Configuration Management processes
Support ISO by completing Plan of Action & Milestones (POA&M) milestones and coordinate completion status with ISSO to maintain security authorization records
Ensure IT assets remain compliant with Identity & Access Control Management (ICAM) policies
Apply knowledge of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) concepts
Optimize system operations and resource utilization, performing capacity analysis and planning

Required Skills and Qualifications:

Extensive experience troubleshooting and supporting client/server, storage, network, and mobile device environments
Proficient in configuring and managing UNIX, Linux, and Windows operating systems
xperience with Tier 1 through Tier 3 technical support and escalation processes
Strong communication skills for coordination with ISSO, ISO, management, and users
Knowledge of IT security compliance, vulnerability management, and patch application
Understanding of mission islands, Trusted Thin Client, and enhanced VDI technologies

Education and Experience:

Bachelor’s degree in a technical discipline from an accredited college or university is required; four (4) years of additional System Administrator experience may substitute for a bachelor’s degree
Ten (10) years of experience as a System Administrator supporting programs or contracts of similar scope, type, and complexity is required
Four (4) years of experience with Service Management (ITSM) is required

Certifications:

Must meet DoD 8570 IAT Level II certification requirements
Computing Environment (CE) Certification required. The CE certification requirements can be fulfilled with either Microsoft OS, CentOS, or Red Hat OS CE certifications

Clearance Requirement:

Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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