Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.

We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits:

Competitive salary
Company Sponsored Health, Dental, and Vision Insurance plans
Company Paid Long Term Disability, Short Term Disability and Life Insurance
Employee Assistance Program
Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
A generous Paid Time Off and Holiday package
Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

IT Field Support Specialist

Columbia, MD

Full Time

Hardware Engineering

Mid Level

What you will be doing!
As an IT Field Support Specialist you will provide on-site and remote Tier 2 and Tier 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Your responsibilities will include conducting site surveys, assessing and documenting current site configurations along with user requirements, and analyzing existing specifications for hardware acquisitions. Additionally, you will develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and create installation and test reports. Training site personnel on the proper use of hardware and building specialized interconnecting cables are also key aspects of your role.

Responsibilities

Conducts site surveys
Assess and document current site configurations and user requirements
Analyze existing requirements and prepare specifications for hardware acquisitions
Prepare engineering plans and site installation Technical Design Packages
Develop hardware installation schedules
Prepare drawings to document configuration changes at each site
Prepare site installation and test reports
Configure computers, communication devices, and peripheral equipment
Train site personnel on the proper use of hardware
Build specialized interconnecting cables
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, teleconferencing equipment, and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems
Update technical drawings using AutoCAD software as needed

Experience and Education:

Minimum education and experience: High school diploma or GED with five (5) years of experience.
Equivalent education and experience: Associate’s degree with two (2) years of experience.
Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
Proficient in installing Windows, software applications, antivirus programs, and patches.
Demonstrated ability to read and comprehend technical manuals and schematics.
Expertise in Microsoft Office applications (Word, Excel, PowerPoint, and Access) and capable of managing time and priorities effectively.
Able to work efficiently with minimal supervision and proficient in assisting end users remotely.
Demonstrated expertise in Microsoft Windows 7 and 10, and familiar with Active Directory security and policies.
Excellent analytical and problem-solving skills.
Outstanding communication skills to effectively interact with the team.
An active TS/SCI security clearance with an appropriate polygraph is required for this role

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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