Independent Software

Availability Manager, Level 1

Availablity Management - Columbia, MD - Full Time

What You Will Do:

As an Availability Manager, you will support the customer’s computer data communications systems by overseeing network event management, incident response, and operational troubleshooting efforts. You will lead operational activities to ensure network availability, performance, and compliance with established baselines. This role includes supervising a team of technicians responsible for day-to-day Network Operations and Maintenance (O&M) activities.

You will make extensive use of Micro Focus tools, ServiceNow, and a strong understanding of the Open Systems Interconnection (OSI) model to manage incidents, coordinate responses, and support continuous service improvement.

Key Responsibilities:

  • Lead incident response efforts during critical outages, ensuring timely resolution and proper notification to management and customer points of contact.
  • Implement and support moderately complex business processes, contributing to ongoing process improvement initiatives to enhance service delivery.
  • Identify operational issues or process enhancements of significance and implement corrective actions.
  • Supervise, evaluate, and develop technical staff to improve performance, professional growth, and quality of work output.
  • Address performance concerns and provide recommendations related to personnel actions as needed.
  • Prepare daily reports covering incidents, change and problem tickets, and SLA performance.
  • Develop summary reports for all major incidents occurring during assigned shifts.
  • Manage and coordinate Operations Center staffing and scheduling requirements.
  • Communicate effectively and professionally with personnel at all levels, from technicians to senior leadership.
Required Skills and Qualifications:
  • Strong troubleshooting and technical skills in networking and desktop support environments.
  • Solid understanding of network monitoring, event management, and incident escalation processes.
  • Strong time management, communication, interpersonal, and presentation skills.
  • Ability to operate effectively in a fast-paced, high-availability operations environment.
  • Experience with enterprise monitoring tools such as HP OpenView, SolarWinds, or Splunk (preferred).
  • Experience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, Service Manager, or equivalent (required).
  • Ability to work the assigned shift from 3:00 PM to 11:00 PM.
Education and Experience:
  • A minimum of three (3) years of experience supporting programs or contracts of similar scope, type, and complexity.
  • Bachelor’s degree in Engineering or a related field from an accredited college or university.
  • Four (4) additional years of relevant network engineering experience may be substituted in lieu of a bachelor’s degree.
Clearance Requirement:
  • Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Why Choose Independent Software:

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:
  • Support critical national security missions that matter
  • Be part of a close-knit, employee-first culture where your voice is heard
  • Expand your skills through ongoing training, mentorship, and career development
  • Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Apply: Availability Manager, Level 1
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