Independent Software

System Administrator, Level 3 (Night Shift)

System Administration - Annapolis Junction, MD - Full Time

What You Will Do:

At Independent Software, as a System Administrator Level 3, you will provide advanced technical support for enterprise network, desktop, server, and cloud environments supporting mission-critical operations. You will troubleshoot complex hardware and software issues, support users across worldwide locations, and help maintain secure, reliable, and high-performing IT systems.

In this role, you will provide both remote and hands-on technical support while serving as a technical resource for less experienced team members. You will diagnose and resolve complex system issues, support cloud infrastructure, and contribute to maintaining operational excellence across enterprise environments.


Key Responsibilities:
 

  • Provide advanced technical support and troubleshooting for network, desktop, server, and systems hardware and software
  • Diagnose, investigate, and resolve complex technical issues using structured troubleshooting methodologies
  • Support users across worldwide locations using remote desktop and desktop mirroring technologies
  • Identify, investigate, resolve, and follow up on cloud infrastructure support requests submitted through the Help Desk
  • Install, configure, maintain, and troubleshoot Windows and enterprise computing environments
  • Escalate and coordinate resolution of complex technical issues when appropriate
  • Provide guidance and technical mentoring to junior system administrators and support personnel
  • Document technical procedures, troubleshooting steps, and system configurations
  • Support system maintenance activities, software installations, upgrades, and patching
  • Collaborate with engineering and operations teams to improve system reliability, performance, and customer satisfaction

Required Skills and Qualifications:
 
  • Experience providing enterprise desktop, server, and systems administration support
  • Strong troubleshooting skills involving hardware, software, networking, and operating systems
  • Experience supporting remote users through remote desktop technologies and desktop mirroring applications
  • Experience supporting cloud infrastructure and resolving Help Desk incidents
  • Strong understanding of Windows operating systems and enterprise IT environments
  • Ability to investigate technical problems, determine root cause, and implement effective solutions
  • Excellent customer service and communication skills
  • Ability to prioritize multiple tasks in a fast-paced operational environment
  • Experience mentoring or providing technical guidance to junior personnel
  • Strong written and verbal communication skills
  • Must be able to work Saturday – Wednesday, 10:00 PM – 6:00 AM

Education and Experience:
 
  • High School Diploma or GED and twenty (20) years of relevant experience; OR
  • Bachelor's degree from an accredited college or university and fifteen (15) years of relevant experience

Certifications: 
 
  • Must meet DoD 8570 IAT Level I certification requirements

Clearance Requirement:
 
  • Must possess an active TS SCI with appropriate Polygraph to be considered for this role


Why Choose Independent Software:

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:
  • Support critical national security missions that matter
  • Be part of a close-knit, employee-first culture where your voice is heard
  • Expand your skills through ongoing training, mentorship, and career development
  • Enjoy competitive compensation, generous benefits, and work-life balance


Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.


We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
 

Apply: System Administrator, Level 3 (Night Shift)
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Who referred you to this position? Enter their first and last name here.
What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?*
College or University
LinkedInLinkedIn profile URL:
Desired salary
Earliest start date?
Do you possess an active and current TS/ SCI clearance?*
Do you possess an active and current Polygraph?*
If yes, what agency conducted the polygraph? Note: The Department of Defense (DoD) itself does not conduct polygraphs. Please list the specific agency within the IC that issued your polygraph.*
How many years of experience do you have supporting telecommunications systems, network operations, systems administration, or enterprise IT infrastructure?*
Do you currently possess a valid certification that meets the requirements for this position?*
If you answered yes, please list all valid certifications.*
Do you have hands-on experience installing, configuring, maintaining, or troubleshooting enterprise IT systems, hardware, software, networking, or related technologies?*
Do you have experience using ticketing, incident management, or operational monitoring systems to track and resolve technical issues?*
Do you have experience performing system administration activities on Windows and/or Linux operating systems?*
Do you have experience installing, maintaining, troubleshooting, or repairing telecommunications, networking, or enterprise infrastructure equipment?*
Are you available to work the scheduled hours and any required shifts associated with this position?*
Human Check*