Independent Software

Voice Engineer, Level 3

System Administration - Columbia, MD - Full Time

What You Will Do

As a Voice Engineer, you will support the design, implementation, and troubleshooting of complex voice and data networks across enterprise environments. You will deliver Tier-2 and Tier-3 escalation support, optimize network performance, and lead the modernization of legacy systems. This role requires deep technical knowledge, hands-on configuration skills, and the ability to guide junior personnel through complex challenges.

Key Responsibilities

  • Investigate and resolve complex network and hardware issues across voice, data, and video systems
  • Research, analyze, and isolate root causes of errors and implement corrective actions
  • Provide advanced Tier-2 and Tier-3 technical support for escalated network incidents
  • Install, configure, test, and maintain network applications on servers and voice systems
  • Design and implement LAN, CAN, and voice networks to meet operational requirements
  • Update and modernize legacy network systems in accordance with planned upgrades
  • Create and maintain accurate network diagrams and documentation to support ongoing operations
  • Perform system and equipment configurations, including routers, switches, PBX, voicemail, and signaling systems
  • Recommend and execute approved solutions based on technical evaluations
  • Serve as a technical mentor to less experienced engineers and support personnel

Required Skills and Qualifications
  • Advanced expertise in voice, data, and video network infrastructure
  • Hands-on experience configuring routers, switches, hubs, call systems, PBX, and signaling platforms
  • Strong problem-solving and analytical skills with the ability to work independently or as part of a team
  • Excellent documentation, communication, and mentoring abilities
  • Demonstrated experience with enterprise network architecture and administration
  • Familiarity with network performance monitoring tools and VoIP technologies
Education and Experience
  • Bachelor’s degree in Computer Science, Information Assurance, Information Security System Engineering, or a related field from an accredited institution
  • Minimum of 15 years of experience in systems and tools administration
  • An additional five (5) years of relevant experience may be substituted in lieu of a bachelor’s degree
Certifications
  • Required: DoD 8570 IAT Level II certification (e.g., Security+ CE, SSCP, GSEC, or equivalent)

Clearance Requirement:
  • Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
 
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