Independent Software

Restore System Administrator

System Administration - Annapolis Junction, MD - Full Time

What You Will Do:

As a Restore System Administrator, Level 2 you will support enterprise data backup and restoration operations within a mission-critical data center environment. You’ll assist customers with recovering files, profiles, and mailboxes using industry-standard backup software, while also maintaining optimal file management and permission structures. This role plays a key part in ensuring data integrity and continuity for secure systems.

This is an opportunity to be part of a technically skilled and collaborative team where your work has direct impact on business operations and service reliability. You'll gain valuable experience with industry-leading backup tools like NetBackup, Avamar, and Commvault, and contribute to a professional environment that values process improvement, knowledge sharing, and long-term career growth.

Key Responsibilities:

  • Perform file, profile, and mailbox restorations using NetBackup, Avamar, and Commvault backup solutions.
  • Facilitate tape handling operations within a physical data center environment to enable successful restores.
  • Assist users with best practices in file management, profile standards, and email organization.
  • Maintain and troubleshoot profile and permission structures across systems.
  • Manage incident and service request tickets in alignment with SLAs.
  • Communicate with end users and technical teams to resolve restore-related issues effectively.

Required Skills and Qualifications:
  • Demonstrated experience restoring user data (files, profiles, mailboxes) with backup tools such as NetBackup, Avamar, and Commvault.
  • Strong understanding of file management and permission structures.
  • Familiarity with user profile standards and email organization practices.
  • Experience working within a ticketing system to track and resolve issues within SLA timelines.
  • Ability to work on-site in a data center environment (including physical tape handling).
  • Excellent customer service and communication skills.
  • Must be able to work shifts from 9:00 AM to 5:00 PM or 10:00 AM to 6:00 PM, depending on operational need b

Education and Experience:

Candidates must meet one of the following education and experience requirements:
  • High School Diploma or GED and 15+ years of relevant IT experience
    OR
  • Bachelor’s degree in a related field and 10+ years of relevant IT experience

Certifications:
  • DoD 8570 IAT Level I or higher is required.

Clearance Requirement:
  • Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.


Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Apply: Restore System Administrator
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