Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.

We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits:

Competitive salary
Company Sponsored Health, Dental, and Vision Insurance plans
Company Paid Long Term Disability, Short Term Disability and Life Insurance
Employee Assistance Program
Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
A generous Paid Time Off and Holiday package
Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

System Administrator (Part Time), Level 1

Annapolis Junction, MD

Part Time

System Administration

Mid Level

What You Will Do:

As a System Administrator Level 1 at Independent Software, you will support mission-critical operations in a Tier 2 role focused on remote operations. You will provide direct technical support and troubleshooting for hardware, software, and network systems in a secure, dynamic environment. Independent Software is a mission-driven company where you will not only apply your skills but also contribute to protecting national security. You will want to work here because we value innovation, collaboration, and integrity while offering an environment where your expertise directly impacts national defense and intelligence missions.

Key Responsibilities:

Provide technical support and troubleshooting for network, desktop, and system hardware and software
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
Deliver remote support through desktop mirroring and other access applications for worldwide sites
Identify, investigate, resolve, and document issues reported by users of cloud infrastructure
Coach and provide guidance to less-experienced professionals as needed
Ensure effective weekend operations on assigned shifts and complete weekday training requirements

Required Skills and Qualifications:

Experience with hardware support and troubleshooting
Proficiency in remote assistance and remote desktop tools
Strong problem-solving skills with the ability to resolve system issues quickly
Effective communication skills to work with both technical and non-technical users
Ability to work weekend shifts Saturday and Sunday from 6am to 4pm (Training will be on shift)

Education and Experience:

High School diploma or GED with 10 years of relevant experience
OR
Bachelor’s degree with at least six (5) years of relevant experience

Certifications:

Must meet DoD 8570 IAT Level I certification requirements

Clearance Requirement:

Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

College or University

Desired salary

Earliest start date?

Do you possess an active and current TS/ SCI clearance?*

Do you possess an active and current Polygraph?*

If yes, what agency conducted the polygraph?*

How many years of relevant experience do you have?*

Do you currently hold a DoD 8570 IAT Level I compliant certification (e.g., CompTIA A+ CE, Network+ CE)?*

If you selected "Yes," specify which certifications you currently hold.

Do you have experience providing Tier 2 technical support in a mission-critical environment?*

Have you provided hardware troubleshooting and support in previous roles?*

Have you supported users via remote desktop or other remote access tools?*

Are you comfortable coaching or guiding less-experienced team members when needed*

Which of the following environments have you supported? (Select all that apply)* WindowsLinuxVMwareCloud Infrastructure (AWS, Azure, etc.)None of the above

Are you available to to work Weekend Only Shift Saturday–Sunday, 6:00 AM – 4:00 PM with weekday training Monday–Friday, 6:00 AM – 2:00 PM?*

Human Check*

Submit Application