Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.

We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits:

Competitive salary
Company Sponsored Health, Dental, and Vision Insurance plans
Company Paid Long Term Disability, Short Term Disability and Life Insurance
Employee Assistance Program
Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
A generous Paid Time Off and Holiday package
Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

System Administrator, Level 2

Annapolis Junction, MD

Full Time

System Administrator

Mid Level

What You Will Do:

At Independent Software, as a System Administrator Level 2, you will support mission-critical telecommunications and infrastructure systems that enable national defense and intelligence operations. In this role, you will provide operational monitoring, system administration, infrastructure support, troubleshooting, and maintenance for enterprise telecommunications environments supporting 24x7 mission requirements.

You will work closely with network operations personnel, gateway watch teams, customers, and engineering staff to ensure reliable system performance, rapid incident response, and continuous operational readiness. This position is ideal for candidates who enjoy working in a fast-paced operations environment supporting telecommunications systems, network infrastructure, and mission-focused operational support activities.

Key Responsibilities:

Perform installation, maintenance, troubleshooting, and repair of telecommunications systems and supporting infrastructure
Provide 24x7 monitoring, logging, ticketing, reporting, and operational support for mission and infrastructure systems
Monitor system health and respond to alerts, outages, and operational incidents
Coordinate with ISP personnel, Gateway Watch teams, and operational support staff to maintain situational awareness and ensure timely response to mission events
Support network infrastructure including routers, switches, and telecommunications equipment
Assist with router and switch updates in support of security and operational requirements
Document incidents, maintenance activities, troubleshooting efforts, and operational procedures
Support system administration activities across client/server and networked environments
Escalate issues as required and communicate status updates to customers, stakeholders, and management
Assist with system performance monitoring, capacity management, and operational sustainment activities
Support hardware installations, equipment upgrades, and infrastructure maintenance activities
Maintain compliance with organizational security and operational policies

Required Skills and Qualifications:

Experience supporting telecommunications, network, or enterprise infrastructure environments
Experience monitoring operational systems and responding to incidents in a 24x7 support environment
Knowledge of network fundamentals including TCP/IP, routing, switching, DNS, and DHCP
Experience troubleshooting hardware, software, and network-related issues
Familiarity with ticketing systems, incident management, and operational reporting processes
Ability to analyze system issues and perform effective problem resolution
Strong verbal and written communication skills
Ability to work independently and collaboratively within operational support teams
Experience documenting procedures, troubleshooting activities, and operational workflows
Strong organizational and customer service skills
Candidates must be willing to work one of the following shifts:
- Wednesday – Sunday | 2:00 PM – 10:00 PM
- Sunday – Thursday | 9:00 AM – 5:00 PM
- Sunday – Thursday | 11:00 AM – 7:00 PM
- Tuesday – Saturday | 2:00 PM – 10:00 PM
- Sunday – Thursday | 3:00 PM – 11:00 PM
- Monday – Friday | 4:00 PM – 12:00 AM
- Saturday – Wednesday | 10:00 PM – 6:00 AM
- Wednesday – Sunday | 10:00 PM – 6:00 AM

Education and Experience:

Bachelor's degree from an accredited college or university and ten (10) years of relevant experience supporting systems administration, telecommunications, network operations, or infrastructure support activities

High School Diploma or GED and fifteen (15) years of relevant experience supporting systems administration, telecommunications, network operations, or infrastructure support activities

Certifications:

Must meet DoD 8570 IAT Level II certification

Clearance Requirement:

Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:

Support critical national security missions that matter
Be part of a close-knit, employee-first culture where your voice is heard
Expand your skills through ongoing training, mentorship, and career development
Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

Apply today.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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If yes, what agency conducted the polygraph? Note: The Department of Defense (DoD) itself does not conduct polygraphs. Please list the specific agency within the IC that issued your polygraph.*

How many years of experience do you have supporting telecommunications systems, network operations, systems administration, or enterprise IT infrastructure?*

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Do you have hands-on experience troubleshooting network infrastructure, including routers, switches, TCP/IP connectivity, and related telecommunications equipment?*

Do you have experience using ticketing, incident management, or operational monitoring systems to track and resolve technical issues?*

Do you have experience performing system administration activities on Windows and/or Linux operating systems?*

Do you have experience installing, maintaining, troubleshooting, or repairing telecommunications, networking, or enterprise infrastructure equipment?*

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