Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.

We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits:

Competitive salary
Company Sponsored Health, Dental, and Vision Insurance plans
Company Paid Long Term Disability, Short Term Disability and Life Insurance
Employee Assistance Program
Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
A generous Paid Time Off and Holiday package
Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Availability Manager, Level 2

Annapolis Junction, MD

Full Time

IT Operations

Mid Level

What You Will Do:

At Independent Software, ensuring network reliability and service availability is critical to mission continuity. As an Availability Manager Level 2, you will oversee the delivery of IT support services across global regions, monitor compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), manage network outages, and respond to major incidents. You’ll analyze metrics and client data to identify trends and root causes, drive preventative measures, and craft post incident after action reports. Your role is pivotal in maintaining a best in class customer support experience worldwide, delivering continuous, high quality service 24/7.

Key Responsibilities:

Manage and coordinate response to network outages and major incidents across supported regions
Monitor SLAs and KPIs to ensure service levels are met and exceeded
Analyze incident trends and client data to anticipate problems and prevent recurrence
Develop and deliver after action reports and root cause analyses for major outages
Collaborate with IT teams across domains to implement proactive solutions
Complete tailored training to support around the clock operations
Provide feedback to Program Management Office (PMO) teams regarding operational insights and improvements

Required Skills and Qualifications:

Strong incident management and problem analysis skills
Ability to interpret performance data and translate insights into actionable improvements
Excellent written and verbal communication skills for incident reporting and coordination
Proficient in collaborating with multidisciplinary IT teams and stakeholders
Detail oriented and able to manage complex global support needs efficiently

Education and Experience:

Bachelor’s degree in a technical or related discipline
A minimum of 2 years of relevant experience in technical or engineering support roles involving IT equipment, networks, or end user devices

Certifications:

Security+ or other IAT Level II certification is required

Clearance Requirement:

Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

Desired salary

Earliest start date?

Do you possess an active and current TS/ SCI clearance?*

Do you possess an active and current Polygraph?*

If yes, what agency conducted the polygraph?*

How many years of relevant experience do you have?*

List any valid certifications you have that are not in the list that are relevant to this position.

Do you have experience monitoring SLAs or KPIs in a service delivery environment?*

Which ITSM tools or platforms have you worked with (e.g., ServiceNow, Remedy, Jira, SolarWinds)?*

Have you created or contributed to After Action Reports or Root Cause Analyses?*

How comfortable are you leading response efforts for major IT service outages?*

Human Check*

Submit Application