Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.

We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits:

Competitive salary
Company Sponsored Health, Dental, and Vision Insurance plans
Company Paid Long Term Disability, Short Term Disability and Life Insurance
Employee Assistance Program
Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
A generous Paid Time Off and Holiday package
Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

System Administrator (Field Support), Level 2

Annapolis Junction, MD

Full Time

System Administration

Mid Level

What You Will Do:

As a Tier 2 Field Support System Administrator at Independent Software, you will provide critical Tier 2 technical support to users across a secure, global IT infrastructure. You’ll play an essential role in troubleshooting hardware and software issues, supporting cloud-based systems, and ensuring mission continuity in a dynamic, fast-paced environment.

You will be the go-to technical expert for system access, problem resolution, and desktop/network troubleshooting, helping to keep users online and systems running smoothly. If you're looking for a mission-impacting role that demands high attention to detail, clear communication, and a proactive support mindset, this position is for you.

Key Responsibilities:

Provide technical support and troubleshooting for systems hardware and software
Identify, investigate, and resolve issues affecting networked and standalone systems
Deliver Tier 2 support to end users, escalating complex issues as needed
Support remote users via desktop mirroring and other remote assistance tools
Monitor and maintain system performance across enterprise cloud environments
Log and track service desk tickets and ensure timely follow-up
Mentor and provide guidance to junior support team members

Required Skills and Qualifications:

Strong background in hardware and software diagnostics
Experience providing remote desktop assistance in secure environments
Proven ability to identify, analyze, and resolve system-level technical issues
Ability to communicate clearly with both technical and non-technical audiences
Familiarity with IT support workflows and enterprise support tools
Comfortable working in a shift-based, mission-critical environment
Must be able to work Wed-Sun 4am-12pm (Training M-F 6am-2pm)

Education and Experience:

High School Diploma or GED with 15 years of related experience
OR
Bachelor’s degree in a technical or related field with 10 years of related experience

Certifications:

Must meet DoD 8570 IAT Level I certification requirements

Clearance Requirement:

Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

College or University

Desired salary

Earliest start date?

Do you possess an active and current TS/ SCI clearance?*

Do you possess an active and current Polygraph?*

If yes, what agency conducted the polygraph?*

How many years of relevant experience do you have?*

Do you currently hold a DoD 8570 IAT Level I compliant certification (e.g., CompTIA A+ CE, Network+ CE)?*

If you selected "Yes," specify which certifications you currently hold.

Do you have experience providing Tier 2 technical support in a mission-critical environment?*

Have you supported users via remote desktop or other remote access tools?*

Which of the following environments have you supported? (Select all that apply)* WindowsLinuxVMwareCloud Infrastructure (AWS, Azure, etc.)None of the above

Are you available to work the required shift of Wednesday–Sunday, 4:00 AM – 12:00 PM?*

Human Check*

Submit Application