Queue Coordinator, Mid-level (Swing Shift)

Annapolis Junction, MD
Full Time
Customer Support
Experienced

What you will be doing!

Independent Software is hiring a Mid-level Queue Coordinator.  Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers. 


Key Requirements:

  • Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved
  • Provide technical assistance and support for Workflow Management services
  • Monitor and support ticket workflows
  • Review, assign, reconcile and support the management of tickets throughout their lifecycle
  • Coordinate with IT service providers and communicate outages and plans for recovery

Education and Experience:

High School and 4 years of customer service or Bachelors degree and one year of Help Desk

Monday - Friday 2 pm - 10 pm

Clearance Required:   Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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