Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies, and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution. We don’t do things because “that’s the way we’ve always done things”; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer’s mission.

We’ve been profitable year after year. We’re always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do and finding ways to do it better.

Top Reasons to Work at Independent Software:

Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all our vendors.
You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.
Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.
We're constantly researching and implementing the latest technology, so you've always got the right tools at your disposal.
As we've grown, we've retained that small company feel. When we say we have an open-door policy, we actually mean it.
Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.
Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.
The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.
We have a history of great achievement, and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.
We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.

Benefits:

Competitive salary
Company Sponsored Health, Dental, and Vision Insurance plans
Company Paid Long Term Disability, Short Term Disability and Life Insurance
Employee Assistance Program
Your retirement plan is an important benefit you shouldn’t overlook. We offer a 401(k) Profit Sharing Plan and Trust that offers a powerful way to enhance your long-term financial well-being by investing in yourself. We offer immediate eligibility and company matching.
A generous Paid Time Off and Holiday package
Paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.
We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Telecommunications Technician

Annapolis Junction, MD

Full Time

System Administration

Mid Level

What You Will Do:

As a Telecommunication Technician, you will provide Tier 1 and Tier 2 support for voice, video, and conferencing systems in a high-demand enterprise network environment. You’ll configure and troubleshoot user profiles in Skype for Business, Active Directory, and voicemail systems, as well as support endpoint installations and removals. Your role will also include responding to security incidents and working directly with customers to resolve technical issues.

Join a team that supports complex communications infrastructure and enables seamless collaboration across critical systems. This position offers hands-on experience with modern telecom technologies, daily problem-solving opportunities, and a stable work environment where your contributions are recognized and valued.

Key Responsibilities:

Serve as Tier 1 and Tier 2 support for the configuration, troubleshooting, installation, and removal of voice and video endpoints.
Support the configuration and troubleshooting of user profiles within Skype for Business and Active Directory.
Create, modify, and remove voicemail user profiles on the voice infrastructure.
Configure voice and video conferencing systems to meet user and enterprise requirements.
Respond to and resolve security incident reports in a timely manner.
Track and manage all tasks and incidents through the SupportIT ticketing system.

Required Skills and Qualifications:

Strong communication skills with the ability to work directly with end users and technical teams.
Proven ability to troubleshoot and resolve issues in voice, video, and conferencing environments.
Experience managing user profiles and permissions in Active Directory.
Working knowledge of Skype for Business or similar unified communication platforms.
Attention to detail and strong documentation practices.
Customer-focused with a proactive approach to problem solving.

Education and Experience:

Candidates must meet one of the following education and experience requirements:

High School Diploma or GED and 19+ years of relevant technical experience
OR
Bachelor’s degree in a related field and 14+ years of relevant IT experience

Certifications:

DoD 8570 IAT Level I or higher is required.
Additional telecom or unified communications certifications are a plus.

Clearance Requirement:

Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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